Help & support

In the app, an account is required. It's free and takes less than a minute.

On loely.io, you can read without an account: poems, poet pages, selections, articles and events are open to everyone. You need an account to like, comment, follow someone, create a readlist or write.

In the app: with your email and a password, with Google, or with Apple on iPhone and iPad.

On loely.io: with your email and a password, or with Google.

It's the same account everywhere: your poems, readlists and subscription follow you from the app to the website.

Yes. You must be at least 16 to create a Loëly account.

In the app: open Settings, then your profile card at the very top ("My Profile"). You can change your photo, username, bio and link there. From your profile, the ⋮ menu then "Edit my profile" also lets you change your photo and name.

On loely.io: Settings, "Profile" section.

Your bio is visible to others: it's a chance to say what poetry means to you.

On the login screen, tap "Forgot password?" and enter your email. You'll receive a code by email: enter it, then choose your new password.

If you're already logged in on loely.io, you can also change it in Settings, "Password" section.

In the app: Settings, then "My Profile", then the pencil next to your address. On loely.io: Settings, "Profile" section, "Edit" button.

You enter your new address. You then receive two 6-digit codes: one at your current address, the other at the new one. Your address only changes once both codes have been entered. This is what stops someone else from changing the address on your account.

If you receive a code without having asked for anything, do not share it with anyone and change your password.

If you no longer have access to your current address, write to us at contact@loely.io.

If you signed up with Google or Apple, your address comes from that account: it cannot be changed in Loëly.

Open Settings, then "Account", then "Delete my account".

Your account is then deactivated for 30 days. During that time, you can restore it with the link sent to you by email. After 30 days, your poems, readlists and history are erased for good.

Please note: deleting your account does not cancel your subscription. Remember to cancel it first.

From their profile, open the ⋮ menu and choose "Block this profile". You will no longer see their poems, comments or profile, and they won't be able to interact with you.

If you belong to the same writing group, you need to leave that group first.

To unblock someone: Settings, then "Blocked users".

You choose your languages when you sign up, and you can change them at any time.

In the app: Settings, then "Languages and Country". Your primary language is both the app's language and your reading language. Secondary languages add poems in their original language.

On loely.io: Settings, "Languages" section, for your reading languages. The flag at the top of the page only changes the language of the website.

You are only offered poems in the languages you have chosen.

A readlist is a list of poems you put together yourself, like a playlist, but for poetry. You can create as many as you want, name them, and choose for each one whether it is public or private.

To add a poem, tap the bookmark icon on the poem.

Offline reading is available in the app only, for Complet subscribers (up to 100 poems) and Intégral subscribers (up to 200).

On a poem, open the ⋮ menu and tap the download icon. When you have no connection, your poems are waiting in "My downloaded poems".

You can check your quota in Settings, "Swipe & Offline".

Not to be confused with the bookmark icon, which adds the poem to a readlist.

In the app, tap the word: its definition appears, along with a translation. The definition is generated by AI. It gives you a bearing and does not replace a dictionary.

This works on poems displayed as plain text, not on poems with a visual layout.

Yes, when a translation exists. In the app, the globe icon switches between the original and the translation. The translator's name is always shown and leads to their page.

Use the search bar on the home screen. It searches poets, poems and users. On loely.io, you need to be logged in to search.

From a user's profile page, tap "Follow". Their new poems will appear in your feed. You can find the people you follow from your profile.

Recommendations let you highlight, on your profile, users you enjoy reading.

With the Essentiel plan, you can recommend up to 3. With Complet, up to 6. With Intégral, up to 10.

On classic poems, anyone can comment.

On a user's poem, three things are needed: you and the author follow each other, you have liked the poem or marked it as an inspiration, and 24 hours have passed since that like. The delay is deliberate: it invites you to let the poem settle before talking about it.

You write one comment per poem, up to 500 characters, and you can edit it afterwards. It is published once the author has approved it.

As an author, you can lift the 24-hour delay for some of your mutual followers. In the app: Settings, "Comments". On loely.io: Settings, "Trusted commenters".

You can like as many poems as you want. Your list of likes is visible only to you, in the "Likes" tab of your profile. In the app, this tab is reserved for Complet and Intégral subscribers.

If you prefer to read without seeing like counts, turn off "Likes" in Settings, "Visibility".

In the "Inbox" tab of your profile. A poem you receive stays available for a few days: to keep it longer, tap "Keep this Poem".

In the app, tap the send icon on the poem, then "Send to a Loëly friend". You can send it to people you follow who also follow you, with a short message if you like.

In the app: send icon, then "Share outside Loëly". On loely.io: the "Share" button, to copy the link or send it by email, WhatsApp, Bluesky, LinkedIn or Facebook.

The person who receives the link can read the poem on loely.io, even without an account.

Articles are shared the same way. Public readlists and poet pages can be shared from loely.io.

Poems published by a publishing house are under copyright. They can be read on Loëly, but not shared outside it.

Loëly offers three plans.

Essentiel, free, with ads: 5 preferred tags, 2 tags per poem, 3 poems published per day, 3 recommendations.

Complet, €1.99/month or €17.99/year: fewer ads, 15 preferred tags, 5 tags per poem, 6 poems published per day, 6 recommendations, customisable feed, choice of reading font, 100 poems offline, group creation.

Intégral, €3.99/month or €34.99/year: no ads, 20 preferred tags, 10 tags per poem, 10 poems published per day, 10 recommendations, 200 poems offline, and everything included in Complet.

The price shown at checkout may vary by country.

Open Settings, then "Subscription", and choose your plan.

In the app, payment goes through the App Store or Google Play. On loely.io, you pay by card. Online subscription is not yet open in every country: if that's your case, subscribe from the app.

Wherever you subscribe, your plan applies in the app and on the website.

The create button opens the editor. There are two modes, which you choose in Settings, "Writing": Simple mode, a blank page for distraction-free writing, and Canvas mode, where you freely place up to 5 text zones. A poem can hold up to 1,500 characters.

In both modes, you choose the background colour or texture, the font, the text colour and its formatting.

In Canvas mode, the app also lets you draw with your finger or a stylus. On loely.io, those strokes are displayed but can only be edited in the app. The website, for its part, lets you set text in a circle or along a line, in the manner of a calligram.

When you're ready, "Next" lets you choose a title, tags and, if you like, a suggested reading time. Then you publish, or keep the poem as a draft.

Up to 3 poems a day on the Essentiel plan, 6 on Complet, 10 on Intégral. Drafts don't count.

Every poem goes through moderation before it is published. This takes up to 30 minutes. In the meantime, it is marked as in moderation on your profile.

Only publish what you have written yourself: texts by other authors are removed.

Your published poems are visible to all Loëly users, and to anyone who receives the link. A draft is visible only to you.

A published poem can no longer be edited. You can delete it, though, from the "Poems" tab of your profile. In the app, press and hold the poem to bring up the delete option.

Your drafts remain editable: you'll find them in the "Drafts" tab of your profile.

Their poems, poets, translators, selections and events, with a link to their website. You reach it from the home screen, in the sections devoted to publishers.

They are contemporary texts, under copyright, entrusted to Loëly by their publisher. You read them in full on Loëly, once logged in. They cannot be shared outside it.

If you like a poem, "Buy this book" takes you to the collection it comes from.

A group is a closed circle where members share their poems with each other: a writing workshop, friends, a class. You'll find yours in "My groups". From a group, you can write a poem that will be shared with its members.

Creating a group is reserved for Complet and Intégral subscribers. Joining a group is possible on every plan.

In "My groups", choose "Create a group", give it a name, then invite people you follow who also follow you.

The person who creates the group is its admin: they manage members, can hand their role to someone else, or close the group.

This is Loëly's poetry calendar: readings, signings, writing workshops, festivals, in person or online. You can filter them by type, city and date.

Each event shows the venue, the date, whether it is free or paid, and who hosts or organises it.

With "Remind me 24h before", you get a reminder the day before.

In the app, open the list of events and tap "Propose your event". You give the title, description, date, venue, a link and a poster. You can say that it is a writing workshop and name the person hosting it.

Our team reviews the proposal before publishing it.

Your feed mixes classic poems and poems from the community, based on the tags you have chosen. In the app: Settings, "Tags and Movements". On loely.io: Settings, "Preferred themes".

You can choose 5 tags on the Essentiel plan, 15 on Complet, 20 on Intégral. Everyone chooses between chronological and random order.

Complet and Intégral subscribers also set the share of classics and community poems, and get guided exploration: when a poem inspires you, Loëly offers a sequence of poems related to it.

No opaque algorithm: what you see depends on your choices.

One email a month, with selections, new additions to the catalogue and Loëly news. You can subscribe or unsubscribe whenever you like, in Settings.